Return & Refund Policy

Thank you for shopping with Cement. We want you to be completely satisfied with your purchase.

Return Eligibility

We accept returns within 30 days of delivery.

To be eligible for a return, your item must be unused, unworn, in its original condition, and in the original packaging with proof of purchase.

Non-Returnable Items

Certain items cannot be returned, including gift cards, downloadable products, personalized or custom-made items, clearance items, final sale products, and personal care items where applicable.

Starting a Return

To request a return, please contact our customer support team before sending your item back.

Returns sent without prior authorization may not be accepted.

Damaged or Incorrect Orders

Please inspect your order upon delivery.

If you receive a damaged, defective, or incorrect item, contact us within seven days of receiving your order so we can resolve the issue promptly.

Refunds

Once we receive and inspect your returned item, we will notify you whether your refund has been approved.

Approved refunds will be processed to your original payment method.

Depending on your financial institution, it may take several business days for the refund to appear in your account.

Exchanges

If you wish to exchange an item, we recommend returning the original product and placing a new order after your return has been approved.

Return Shipping

Customers are responsible for return shipping costs unless the item was damaged, defective, or shipped incorrectly.

Original shipping charges are non-refundable unless required by law.

Contact Us

If you have any questions regarding returns or refunds, please contact us.

Email: zach@cementglobal.co